CUSTOMER CARE OFFICER BPO SAMPLE RESUME

CURRICULUM  VITAE

RAVI KUMAR

BANGALORE

Mobile: 989898989

Email:rravikumar@rediffmailer.com

OBJECTIVE

To obtain a position as Customer Care Officer in BPO industry utilizing present experience and to achieve further professional development.

ORGANISATIONAL EXPERIENCE

Ø      2009-Present

CMC BPO SERVICES LTD,Bangalore

Customer Care Officer

·         Updated and maintained accounts payable and receivable.

·         Upgraded system from manual to Quick Books and Excel database. Prepared monthly financial statements.

·         Responsible for all financial transactions and returns.

·         Answered over 150+ incoming calls per day. Solely handled all inquiries from customers.

·         Pleased customers under all circumstances: Patiently dealt with irate customers.

·         Reporting to the Branch Manager.

Ø      Worked as Marketing Executive for 2 years in Spurthi Marketing Services Pvt Ltd,Bangalore

Ø      As Customer Care Executive in Prerana BPO Services Ltd, Bangalore for 1 year.

ACADEMIC CREDENTIALS

Bcom from Bangalore University

Diploma in Computer Applications

COMPUTER SKILLS

Basic knowledge of Computers

PERSONAL DETAILS

Date of Birth               :  

Father’s Name            :  

Nationality                  :  

Marital Status             :  

Languages Known       :  

DECLARATION

I affirm that the above mentioned information is true and correct to the best of my knowledge.

Place:

Date :                                                                   (RAVI KUMAR)