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RESUME
AVINASH M.K
Mumbai
Mobile: 97878575757
Email:avinashmk@rediffmailer.com
OBJECTIVE:
Looking for the best opportunity to work as support representative for reputed company.
EXPERIENCE:
Working with Infoway Systems Ltd,Bangalore(Since Aug 2010).
CUSTOMER SUPPORT REPRESENTATIVE
· Responsible for customer service in website related issues, duties included answering to customer queries through emails and chats, Problem solving and provided detailed information on Webhosting services and products.
· Responsible for client service needs pertaining product renewals, dissatisfaction with current service, changes in the status, billing related information.
· Developed and maintained valued responsibilities with prospects, client representatives.
· Created cost, benefit and contribution analysis comparisons and presented to administrators and HR professional.
· Researched, advised and arranged suitable options for clients both in Windows as well as Linux platform.
EDUCATION:
Diploma in Electronics & Communication from Bangalore
SKILLS:
· Able to solve any web hosting related issues within technical support environment.
· Strong organisational skills.
· Excellent communication and writing skills.
· Able to manage multiple tasks.
COMPUTER SKILLS:
· Microsoft word, excel, access, PowerPoint.
· Microsoft windows XP Professional.
· Programming languages: C, C++, Java.
· Dos and Linux commands.
Personal Data
Name
Date Of birth 11th January 1981.
Place of Birth
Nationality India
Address
Marital Status English, Hi
Languages Known
Visa status :
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