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RESUME
RAJANISH M.S
Email: avinashms@rediffmailer.com
Seeking assignments in Human Resource and Marketing with any reputed organisation.
PROFESSIONAL PROFILE
ü M.B.A in HR and Marketing from Bangalore University
ü Worked with CCL Infosystems Ltd,Bangalore
ü Experience of over 4 years.
ü Enclosed many academic projects on various subjects like Customer Care Service & EMV Personalization Tool.
ü Capable of working under direct supervision with managers to handle day to day administration of policies and programs covering areas.
ü Willing to work under pressure and aggressive enough to work in target oriented profile.
ü Expertise at assembling and troubleshooting of PCs, diagnostics tools and installation of various software and device driver.
ü Possess knowledge about various fundamental concepts, practices and procedures of HR like recruiting, compensation and benefits, training, employee and labor relations, and personnel research,generalist function,ensuring joining candidate,issuing appointment letter,collecting attendance details from verios officeand coordinate with head office,PF Nomination and Withdrawl follow-up with head office,maintence leave application,resignations,outdoorslip.
ü Planning with Director for organizational growth, as well as admin related issues
ü Identify the non-performing executives at the right time and enable them to improve their performance
ü Track the attrition figures and take necessary actions as required
ü Creation of Reporting Tools, MIS Tools, Multiple executive level soft skills, interacting with senior management, Managing day to day operational issues, Responsible for Resource Utilization, Managing conflict within the team, Responsible for monitoring daily & monthly reports in MS Excel.
AREAS OF EXPOSURE
Operations Management
ü Managing customer service operations inclusive of conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.
ü Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
Client Servicing
ü Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
ü Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Process Management
ü Mapping client’s requirements; assisting in developing, implementing and transitioning, customising Processes in line with the guidelines specified by the client.
ü Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
CAREER HIGHLIGHTS
PREVIOUS WORK EXPERIENCE
CCL Info systems Ltd, Bangalore
EDUCATION
M.B.A. (HR and Marketing)
Diploma in Computer Science & Engineering
B.Com
IT SKILLS
Language : C, C++
Operating Systems : WINDOWS 98/NT/2000/XP
WEB : HTML, DHTML
RDBMS : Oracle 8i, PL/SQL
Package : MS Office
Hardware networking knowledge Computer Assembling, Troubleshooting, installation of peripheral components,
Troubleshooting of Hardware/ Software problem, Software Installation
ACADEMIC PROJECTS
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PERSONAL DETAILS
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