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Ratan Joshi
Mumbai
Phone:9978668686
Email:rn_joshi990@yahoo.com
Objective
Secure a challenging position as a Computer Service Technician in a computer repair shop.Summary of Qualifications
Objective
Secure a challenging position as a Computer Service Technician in a computer repair shop.Summary of Qualifications
· Proficient in LAN, WAN, and network installation, monitor, and programming.
· Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
· Extensive knowledge of technology terms and developments.
· Exceptional customer service skills, account management, follow up, and sales.
· Excellent written and verbal communication skills.
· Ability to instruct users with computer and presentation skills.
· Ability to write engaging technical documents to assist users in software usage.
Work Experience
Senior Computer Service Technician: November 2004 - Present, Computronics India, Mumbai
· Manage a team of 13 PC techs, in-house and remote contractors.
· Facilitate on-site consulting training for PC techs.
· Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
Computer Service Technician: Oct. 2000 - Sept. 2004, Computer Shoppers Centre, Mumbai
· Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
· Participated in on-site training sessions.
Education
· Diploma In Computer Science, From Mumbai Polytechnic College, Mumbai
Computer Skills
· Languages: XHTML, HTML, CSS, C+, C++, Java
· Operating Systems: Windows NT/2000/XP/Vista, UNIX, Linux, Red Hat Linux, Apache
Write and present reports
Computer Technician Resume Skills
• Highly skilled in repairing and troubleshooting of computer hardware, software, computer networking and printers
• Profound understanding of technical manuals and schematics
• Technical ability to repair computer hardware including Windows-based PCs and Macintosh Apple platforms
• Strong attention to detail
• Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results
• Good organizational and communication skills
• Extensive experience with backup and image management software
• Ability to lift up to 50 lbs
• Good customer service skills
• Microsoft Office 2003 and 2007, Microsoft IE 6 7 and 8
• VPN, Server hardware
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers
• Skilled in time, priority and task management
• Ability to work without help
• Ability to learn and relate technical concepts promptly
• Lotus notes troubleshooting and configuration
• Ability to work with remote users
• Microsoft Windows XP and Windows 7
• Ability to support Server team on server hardware
• Good understanding of Active directory security and policies
• Profound understanding of technical manuals and schematics
• Technical ability to repair computer hardware including Windows-based PCs and Macintosh Apple platforms
• Strong attention to detail
• Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results
• Good organizational and communication skills
• Extensive experience with backup and image management software
• Ability to lift up to 50 lbs
• Good customer service skills
• Microsoft Office 2003 and 2007, Microsoft IE 6 7 and 8
• VPN, Server hardware
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers
• Skilled in time, priority and task management
• Ability to work without help
• Ability to learn and relate technical concepts promptly
• Lotus notes troubleshooting and configuration
• Ability to work with remote users
• Microsoft Windows XP and Windows 7
• Ability to support Server team on server hardware
• Good understanding of Active directory security and policies
Computer Technician Job Description
Repair computers with damage or dysfunctions.
Install or download computer applications
Assemble computer parts.
Do network maintenance and troubleshooting
Check the capacity of the computer
Ensure the functions of the computer
Check and repair computer connections
Communicate with clients about the computer condition
Advise proper care of computer and thebest computerprograms and brand.
Write and present reports
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