MARKETING MANAGER,SENIOR SALES EXECUTIVE RESUME

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~Business Development~                         

~Key Accounts Management~                   

~ Man Management~ 

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PROFESSIONAL RUN THROUGH

An accomplished professional with over 10 years of cross functional experience with well known organisations across the verticals of Customer Service, Business Development & Marketing Functions.
Currently associated with ABC PVT LTD,Bangalore. as Marketing Manager.

Skills in developing relationships with key decision-makers in target organizations for revenue clubbed with adeptness in expanding revenue base in the market.

 A proactive planner with dexterity in adopting emerging trends to achieve organizational objectives & profitability norms.

Meticulous Record Manager ensuring that all resources are accounted & utilized efficiently.

Pertinent individual who confers with the higher up individuals on the corporate level with positive traits with exceptional conversational skills.

Strong Business Acumen with skills to remaining on the cutting edge; driving new business through conceptualising product strategies & implementation, product promotions, etc. 

Core Competencies entail:

Business Negotiations                 
Channel Management                                  
Distribution & Intelligence            

Market Segmentation                     
Process Change                                           
Revenue Expansion

Key Account Management         
Market Intelligence                                       
Team Management       

CAREER GRAPH

Jan 2010 to Till Date ACC Pvt Ltd,BangaloreAs Marketing Manager

Aug 2008 to Oct 2009 XYZ Co Ltd,BangaloreAs Senior Sales Executive

Feb 2006 to Feb 2008 ABZ Co Ltd,BangaloreAs Sales Executive

Area of Expertise across the tenure

Planning, Management & Operations

Planning & controlling the complete service function with accountability on profit & loss.

Defining the service standards and ensuring compliance to the norms.

Managing the escalated cases and addressing the concerns registered at a higher level.

Preparing MIS reports and presenting to the management for facilitating decision making process.

Service Support

Assisting in the entire service/ maintenance function & co-ordinating with the customer service team for providing proactive maintenance solutions.

Tracking daily complaints, ensuring proper manpower & route planning to ensure lesser response time and faster speed of service.

Identifying areas of improvement and recommending process modifications to enhance operational efficiencies.

Key Account Management / Client Servicing

Building and maintaining healthy business relations with major accounts, enhancing customer satisfaction matrices by achieving delivery & service quality norms.

Monitoring post service activities like follow up with the customers, service reminders, warranty and post warranty issues and handling customer grievances for superior customer service.

Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.

Relationship building with clients for enhanced terms ensuring continued & repeat business.

Providing services to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels.

 

Team Leadership

Recruiting, selecting and training the team members and build an effective hierarchy.

Monitoring, managing & mentoring the team for effective service deliverables.

Distinctive Accomplishments across the tenure:

Spearheaded sales operations managing Channel Marketing / resellers in around Kolkata, Bihar, Orissa and Jharkhand

Handled about 150 odd dealers across West Bengal with both Tier 3 and Tier 2 premium partners.

Pivotal in managing 25 Cr Annual Biz / 35% of Total Sales, holds around 39% Market share and increasing 56% market share of total Biz in last 4 years.

Finalised all Major Tier 2 biz Partner of HP

Pivotal in bagging a major order of around 1.2 Cr order from DVC.

Efficiently analysed the customer' need and create need for the customer  to build and grow more and more , understanding, fulfilling & supporting them in all aspects.

Some of major corporate handled were:

ACADEMIC CREDENTIALS

1995                       B.Com from Bangalore University.

1990                       DCA

Date of Birth