SPECIAL CLASS RAILWAY APPRENTICES EXAMINATION(UPSC)
LAST DATE:04-11-2013
WEBSITE:http://upsc.gov.in/exams/notifications/2014/scra/scra_eng.pdf
PASCHIM GUJARAT VIJ CO. LTD
APPLICATIONS FOR THE POST OF
“JUNIOR PROGRAMMER”
B.E. (Computer / IT) / MCA / M.Sc. (Computer / IT) / MBA (IT)
Website:http://www.pgvcl.com/job/APPL%2005_10_13/JP/J.P.%20Terms%20&%20Condition-2013%20final.pdf
“VIDYUT SAHAYAK (JUNIOR ENGINEER)”
Website:http://www.pgvcl.com/job/APPL%2005_10_13/JE/J.E.%20Terms%20&%20Condition-2013%20final.pdf
Last Date:17-10-2013
Links....
Leena D’Souza
Flat No45,Building No.19
Dairy Circle,Bannerghatta Road,Bangalore
080-45667899
lsouza99@yahoo.com
Objective : To seek the position of a sales representative at a call center
Summary of Qualifications:
- Large work experience in the service industry with absolute customer orientation
- Good exposure to the fast paced work environment at call centers
- Great experience of sales over calls with enough exposure to the job challenges
- Pleasant and clear voice with neutral accents
- Great convincing powers developed through complete knowledge of the product and the related fields
- Excellent computer proficiency with ease in using MS Word, MS Excel and MS PowerPoint
- Great patience and persistence during the conversation with the customer
Professional Experience:
Deltronics Telemarketing Services (2009-Present)
- Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit cards of the Union bank
- Opening the calls with good greetings and confirming the permissions from customers to continue the conversations
- Probing the customers about their current banking needs and their frequency of visiting the bank premises
- Informing the customers about the advantages and ease of use of credit cards
- Conveying the customers about the financial and social background of the bank and its abilities to provide credits
- Taking follow ups with frequent callings for customers with busy work schedules
- Maintaining the sale sheets and reporting it to the supervisors at the end of each day
Academic education :
- B.A from Bangalore University
- P.G Diploma in Management
References : Will be available on request
Call Centre Job Description
Main Job Tasks and Responsibilities
· Answer calls professionally
· Respond to customer inquiries
· Research required information using available resources
· Handle and resolve customer complaints
· Provide customers with product and service information
· Enter customer information
· Process orders, forms and applications
· Identify and escalate priority issues
· Route calls to appropriate resource
· Follow up customer calls where necessary
· Complete call logs
· Produce call reports
Education and Experience
· Proficient in relevant computer applications
· Knowledge of customer service principles and practices
· Knowledge of call center telephony and technology
· Six months or more experience in a call center environment
· Customer service experience
· Good data entry/keyboard skills
· Knowledge of administration and clerical processes
· Relevant product knowledge
Key Competencies
· Verbal and written communication skills
· Listening skills
· Problem analysis
· Problem solving
· Customer service orientation
· Organizational skills
· Attention to detail
· Initiative
· Judgment
· Adaptability
· Team work
· Stress tolerance
· Resilience
Write and present reports
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